The Infinite Journey: How to Build Travel Customer Loyalty That Lasts

Getting more heads in beds or guests in seats is a perpetual challenge; one-time visitors just don’t cut it. To hit your revenue goals and become a beloved, go-to destination, you need to make connections with your customers and earn their loyalty so they want to come back again and again. But that’s hard to do when you go by the conventional customer journey and its dreary dead end.

It’s time to follow a different route. One that veers from the transactional to the transformational, where your sales are experiences to be remembered, not products or services to be consumed. One where you connect with other humans at various, magically timed touchpoints so they think of you first when it’s time to plan the next getaway.

This re-route requires adopting new tactics and a customer-centric mindset. But the effort pays off when you gain meaningful customer insights and cultivate a richer brand narrative.

This eBook empowers you to:

• Visualize the transformational customer journey

• Use a hook and anchor strategy to make deeper connections

• Spark inspiration with strategic storytelling

• Continue building relationships with personalized touches

• Approach a full-funnel strategy on a limited budget

The keys to fostering relationships that transcend transactions start here.